Questions You May Have

Products & Materials

What kind of products does Arki offer?

Arki specializes in handmade, handcrafted items, including crotchet, macramé, candles, watercolor illustrations...

Are all your products handmade?

Yes, all of our products are carefully handcrafted by skilled artisans using quality materials.

What materials are used in your products?

We use paper,wood , fabric, eco-friendly materials to craft our products. Detailed material information is available on each product page.

Ordering & Payment

How do I place an order?

You can browse our catalog and order through whatsapp or email as we didn’t yet connected the payment option’s to the website to cut down the cost.

What payment methods do you accept?

We accept all UPI and online payment’s.

Can I customize a product?

Yes! We offer customizations on certain products. Please check the product page for customization options or contact us @9030621899 for specific requests.

Shipping & Delivery

Where do you ship to?

We currently ship all over India. If you’re located outside of India, please contact us for possible accommodations.

How long does shipping take?

Shipping times depend on your location and the product ordered. Please refer to our shipping policy for more information.

Do you offer free shipping?

We offer free shipping on orders all over India. Please see our shipping policy for details.

Can I track my order?

Yes! Once your order has been shipped, you will receive a tracking number via email.

Returns & Exchanges

What is your return policy?

We have “NO return” policy and in case of damage kindly contact customer care for further assistance.

How do I initiate a return or exchange?

As we are operating in a small scale production right now, we limited ourself to no return policy to cut down the return logistics.

Sustainability & Ethical Sourcing

Are your products eco-friendly?

Yes, we prioritize sustainability in both our materials and processes, using eco-friendly and ethically sourced materials wherever possible.

How do you ensure ethical production?

We work closely with artisans to ensure fair wages and ethical working conditions, promoting sustainable craftsmanship.

Customer Support

How do I contact customer support?

You can reach us via connect.arki@gmail.com or connect through whatsapp @9030621899.Our customer service team is available to assist you.

Can I cancel my order after placing it?

Orders can be canceled within 24 hours of placement. Please contact customer support for assistance.